1. General information
The Redefined Fashion brand and the webshop redefined-fashion.com are owned and operated by Redefined Fashion ApS, which is the data controller for the webshop:
Redefined Fashion ApS
Nygade 111
7430 Ikast
Denmark
Company reg. no. (CVR) 20853549 (VAT no. DK20853549)
Phone: +45 7026 1115
Email: info@redefinedfashion.dk
Processing of personal data
We process personal data in accordance with the EU General Data Protection Regulation (GDPR). This includes your name, address, email, phone number, IP address, purchase history and behaviour on the site. We use cookies for statistics and marketing when you have given your consent.
The purpose is to process your order, provide customer service, target marketing and improve the site. We only share data with trusted partners:
- Payment providers (e.g. Shopify, Quickpay and Klarna)
- Shipping carriers (GLS and UPS)
- Analytics and advertising partners (e.g. Google and Meta) and our newsletter provider
You have the right to access, correct, delete, restrict and port your data. See our cookie and privacy policy. Contact us with questions or requests.
2. Placing an order
To shop with us, you must be at least 18 years old. If you are under 18, you must have consent from a parent or guardian.
When placing an order, you must provide your name, address, email and phone number. This data is stored according to our privacy policy.
You will first receive an order confirmation and then an invoice by email. The invoice constitutes the binding agreement.
3. Prices and payment
All prices include VAT. For delivery in Denmark, Danish VAT (25%) applies. For delivery to another EU country, VAT is charged at the rate of the country of delivery. You see the total price including VAT and shipping before you confirm your purchase. For delivery outside the EU, customs duties and import VAT may be charged on receipt.
We accept the payment methods shown at checkout, e.g. Visa, Mastercard, MobilePay, Apple Pay, Google Pay, Klarna and iDEAL.
Payment data is encrypted. The amount is charged only when the order is shipped.
4. Delivery
We ship with GLS and UPS. Options:
- Home delivery
- Business address delivery
- Pickup at a parcel shop
Orders placed before 12:00 noon are usually shipped the same day. Expected delivery:
- Denmark: 1-3 working days
- Other countries: 3-7 working days
Delivery times may be longer during busy periods.
Shipping costs:
- Denmark: DKK 39 to a parcel shop (GLS), free on orders over DKK 500. Home delivery DKK 69.
- Other EU countries: €9-18 depending on country, free on orders over €100 (does not apply to GLS home delivery in the Netherlands and Belgium). The exact price is shown at checkout before payment.
Notes:
- Norway: Customs clearance is included
- UK, Switzerland, Greenland and the Faroe Islands: We currently do not deliver to these areas
5. Returns
You have a 30-day return right from receipt. Christmas gifts can be returned until 31 January.
The item must be returned unused, in original condition and with the hangtag attached. Signs of use (make-up, perfume etc.) may reduce the value, which will be deducted from the refund.
Refusing a parcel is not a valid return. Use the return form in the parcel or download it here.
Return address:
Redefined Fashion ApS
B2C warehouse, Marsvej 7
7430 Ikast
Denmark
Processing of returns may take up to 14 days. Keep your receipt and tracking number.
5.1 Exchanges
We do not offer exchanges. Return the item and place a new order.
5.2 Return costs
You pay the return shipping. We recommend GLS with tracking.
5.3 Right of withdrawal (14 days)
You have a 14-day right of withdrawal from the day you receive the item. To withdraw, you must send us a clear statement before the deadline, e.g. with the "Withdraw contract" button on the site, by email to info@redefinedfashion.dk or with the EU model withdrawal form (Annex I, part B).
You must send the item back no later than 14 days after notifying us, and you pay the return shipping. We refund the purchase price including the cost of the cheapest standard delivery no later than 14 days after receiving your notice. We may withhold the refund until we have received the item. The money is refunded to the payment method you used. You are liable for any loss in value if the item has been handled more than necessary to see how it fits.
6. Your rights as a customer
You have a 2-year right to complain about defects from receipt under the Danish Sale of Goods Act. If you live in another EU country, you have at least the rights your country's rules give you. You must complain within a reasonable time after discovering the defect. A complaint within 2 months is always in time.
For complaints, contact: info@redefinedfashion.dk
If the complaint is justified, we cover your shipping costs.
You are responsible for the return parcel until we receive it. We therefore recommend tracked shipping.
B2B purchases
These terms apply only to consumers (B2C). Different terms apply to purchases by businesses (B2B). Contact us for business sales.
7. Complaints
If you have a complaint, please contact us first at info@redefinedfashion.dk. If we cannot find a solution, you can complain to:
- Nævnenes Hus (Danish Board of Appeals), Toldboden 2, 8800 Viborg, Denmark, www.naevneneshus.dk
- If you live in another EU country, you can get help from the European Consumer Centre in your country (ECC-Net), see the list here.
8. Disclaimer of liability
We strive to keep the information on the website correct and up to date, but reserve the right to errors and sold-out items. Redefined Fashion ApS reserves the right to make changes without notice.
We disclaim liability for loss or damage from using the website to the extent permitted by applicable law. This does not apply to gross negligence, personal injury or other mandatory rights.
9. Copyright and links to other websites
All content on the website belongs to Redefined Fashion ApS and may not be copied without written permission.
Links to other websites are for your information. We accept no responsibility for the content or data practices of those sites.
